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Aimee Howard Foundation
Legal

PAIA Manual

Published in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000.

Draft structure, not yet valid.This follows the section 51 template, but a PAIA manual is a formal document: it needs the Foundation's registered details completed, sign-off by the Information Officer, and ideally a legal check. Every TO CONFIRM below must be filled in first. The Information Regulator publishes a template and guidance that this should be checked against.

1. Purpose of this manual

The Promotion of Access to Information Act gives effect to the constitutional right of access to information. This manual explains what records the Aimee Howard Foundation holds and how to request access to them.

2. Contact details

Requests for access to records should be directed to the Information Officer. A completed Form 2 can be posted to the address below or attached to an email; for general enquiries that are not PAIA requests, please use our contact form.

Registered name
Aimee Howard Foundation NPC
Trading as
Aimee Howard Foundation
Information Officer
Michael Larter
Email
our contact form
Physical address
7 Bruton Road, Southbroom, KwaZulu-Natal, 4277
Postal address
7 Bruton Road, Southbroom, KwaZulu-Natal, 4277
Telephone
via our contact form

3. Guide by the Information Regulator

The Information Regulator has published a guide on how to use PAIA, in terms of section 10. It is available from the Regulator at inforegulator.org.za.

4. Records available without a formal request

The following are freely available on this website and do not require a PAIA request:

  • Information about our work, eligibility criteria and application process, published across this website.
  • Our privacy policy, terms of use and disclaimers.
  • Banking details for donations, and details of our fundraising campaigns.

5. Categories of records held

The Foundation holds records in the following categories. Listing a category does not mean access will be granted, as some records are subject to mandatory grounds for refusal, particularly those containing personal or health information about third parties.

Governance and statutory records

  • Founding documents, registration certificates and constitution.
  • Minutes of trustee or board meetings.
  • Annual financial statements and audit records.
  • Tax records and correspondence with SARS.

Applicant and beneficiary records

  • Applications for therapy funding, including supporting information about health and financial circumstances.
  • Identity documents supplied for verification.
  • Correspondence relating to applications and funded support.

These records contain special personal information and information about children. Access by anyone other than the person concerned, or their parent or guardian, will ordinarily be refused under the mandatory protection of third-party privacy.

Therapist and partner records

  • Partner therapist registrations, professional registration details and qualifications.
  • Agreements and correspondence with partner therapists and partner organisations.

Operational records

  • Donation and fundraising records.
  • General enquiries and event signups submitted through this website.
  • Supplier and service-provider contracts.

6. How to request a record

  • Complete the prescribed PAIA request form (Form 2), available from the Information Regulator’s website.
  • Send it to the Information Officer using the contact details above.
  • Provide enough detail to identify the record, and identify yourself and the right you are seeking to exercise or protect.
  • Where a request is made on behalf of someone else, proof of authority must be supplied.

We will respond within 30 days, as required by the Act. That period may be extended in the circumstances the Act allows, and we will tell you if it is.

7. Fees

Prescribed request and access fees may apply, as published by the Minister of Justice. We will tell you what is payable before processing a request, and no personal requester pays a fee simply to request their own personal information.

8. Grounds for refusal

Access may be refused on the grounds set out in Chapter 4 of the Act, including the mandatory protection of a third party's privacy, commercial information, confidential information, and records privileged from production in legal proceedings.

9. Remedies

If a request is refused, you may lodge a complaint with the Information Regulator or apply to a court in terms of the Act.

10. Processing of personal information

Details of what personal information we process, why, and how it is protected are set out in our privacy policy.

Last reviewed: 21 August 2026